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Support & Feature Requests (For Current Clients)

SiteCare clients can request maintenance and technical support here.
Need a new feature or content update? Use our Change Request form.

 

Submit a Support TicketRequest a Website Update

Frequently Asked Questions (FAQs)

How long does it take to get a response?

We will try to reply within 24 business hours. Support tickets may have different response times based on priority.

How do I request website changes or updates?

SiteCare clients can submit a Change Request form for new features or content updates.

 

What if I have an urgent issue with my website?

If your website is down or facing critical issues, submit a Support Ticket for priority assistance.

 

How long does it take to build a website?

Typically, website projects take 4-8 weeks, depending on the complexity, your responsiveness, and the content provided.

What do I need before starting a website project?

At minimum, you’ll need a clear business goal, a website strategy (which we help you define), your logo, brand guidelines (if available), and any existing content or materials.